Integrating Kafka and ServiceNow for Robust Compliance Management

Ensuring compliance without compromising operational efficiency is a complex challenge for many organizations. Our client, a leading mobility enterprise, faced this exact dilemma when managing non-compliant authorization policies within their centralized policy store. By integrating Kafka and ServiceNow, BayRock Labs helped them establish a robust framework for real-time detection, management, and resolution of these policies, significantly enhancing their overall compliance posture and accountability.

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Challenge

The client's centralized authorization policy store, governing access control policies for compliance scopes like PSD2 and SOX, lacked a mechanism to track non-compliant policies.

Lack of mechanism to track non-compliant authorization policies

Gaps in accountability for non-compliant policies

Hindered effective compliance management

Solution

To address this, we integrated the policy store with ServiceNow via Kafka. This solution enabled real-time detection of non-compliant policies, creating corresponding issues and response tasks in ServiceNow.

Kafka

Queued request messages for non-compliant policies.

ServiceNow

Managed issue creation and tracking.

Custom Integration

Connected Kafka and ServiceNow to automate task creation.

Impact

The integration yielded significant improvements in compliance management:

Real-time Tracking

Non-compliant policies for PSD2 and SOX designated services are now tracked in real-time, ensuring immediate accountability.

Issue Creation

Over a span of nine months, the integration created more than 1500 response tasks for non-compliant policies.

Issue Resolution

A high percentage of these issues were resolved, demonstrating effective compliance restoration.

Enhanced Accountability

Real-time tracking of non-compliant policies improved accountability.

Manage Compliance Robustly

Conclusion

By integrating Kafka and ServiceNow, we successfully addressed the client's challenge of tracking non-compliant authorization policies. This solution has significantly enhanced their compliance posture by enabling real-time detection, efficient management, and improved accountability.

Manage Compliance Robustly

BayRock Labs has been a stalwart in the tech industry for over 12+ years, recognized as Silicon Valley’s leading product engineering entity. Our expertise lies in crafting cutting-edge software solutions that make a global impact. Our dedication to innovation consistently earns us the reputation as the most reliable and trusted partner in the industry.

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