Our collaboration with a leading online vacation rental service centered around a critical challenge - the lack of visibility into their cloud automation processes. This deficiency in visibility was causing their operations team to be consistently reactive rather than proactive, leading to an increased workload. Furthermore, there was a lack of insight into issue ownership and time to resolution.
75% Issue Reduction
By addressing the root causes of operational challenges and enhancing visibility, we enabled our customer to achieve a remarkable 75% reduction in the number of operational issues.
Global Delivery Model
Leveraging our global delivery model, which spanned teams in the United States and India, we ensured seamless collaboration, access to a diverse talent pool, and 24/7 support.
Fast Resolution
The issues were identified and resolved within an impressive three-month timeframe, demonstrating our efficiency and rapid problem-solving capabilities.