Our client, a leading American company specializing in molecular diagnostics, plays a crucial role in healthcare by offering automated systems for nucleic acid tests and clinical tests in areas such as healthcare-associated infections, infectious diseases, sexual health, oncology, and genetics.
24/7 IT Service Desk Support
We provided around-the-clock IT service desk support to ensure that user issues could be addressed promptly, regardless of the time.
80% Average Monthly Resolution SLA
Our dedication to resolving issues efficiently resulted in an average monthly SLA achievement of 80%, exceeding industry standards.
Increase in Team Efficiency
The reduced volume of unassigned and unresolved tickets, combined with our support, led to an increase in team efficiency.
Consolidated all IT support tickets into a single system for improved efficiency and visibility.
Built a team of 18 specialists to manage and maintain the client's entire IT support ticket system.
Consolidated all IT support tickets into a single system for improved efficiency and visibility.
BayRock Labs has been a stalwart in the tech industry for over 12+ years, recognized as Silicon Valleyâs leading product engineering entity. Our expertise lies in crafting cutting-edge software solutions that make a global impact. Our dedication to innovation consistently earns us the reputation as the most reliable and trusted partner in the industry.
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